Shipping policy

Shipping Policy

Thank you for shopping with us. Every print is made to order especially for you once your order is placed. This allows us to minimise waste while ensuring each piece is printed to the highest quality.

Order Processing

Orders are typically printed, packaged and dispatched within 1–4 working days. During busy periods production may take a little longer.

Please note that production times do not include weekends or public holidays.

Delivery

To provide the fastest possible service, we print and ship orders from the fulfilment centre closest to the delivery address whenever possible. Depending on your location, your order may be produced in the UK, USA, Europe or another regional production facility. This helps reduce delivery times, shipping costs and, where possible, customs delays.

Estimated delivery times after dispatch are:

  • United Kingdom: 1–3 working days
  • United States: 2–7 working days
  • Europe: 3–7 working days
  • Canada: 4–10 working days
  • Australia & New Zealand: 5–12 working days
  • Rest of the World: 5–15 working days

Please note that these are estimated delivery times and are not guaranteed. Delays caused by customs, weather, carrier issues or peak seasonal demand are outside our control.

Tracking

Tracking details will be provided where available. If your shipping service includes tracking, you will receive an email with your tracking information once your order has been dispatched.

Customs & Import Fees

Most orders are produced within the destination country or region to minimise customs charges. However, where international shipping is required, customers are responsible for any customs duties, taxes or import fees that may be charged by their local authorities.

Multiple Items

If you order multiple items, they may arrive in separate packages. This is because products are sometimes printed at different fulfilment centres to ensure the quickest delivery.

Damaged or Incorrect Orders

If your order arrives damaged, defective or incorrect, please contact us within 14 days of delivery with photographs of the issue. We’ll arrange a replacement or another suitable resolution as quickly as possible.

Incorrect Shipping Address

Please ensure your shipping address is correct before placing your order. Unfortunately, we cannot be responsible for orders delivered to an incorrect address provided at checkout.

Questions

If you have any questions about your order, please get in touch at:

hello@rivercousin.com